Terms and Conditions

Bookings

Bookings can be made by email or telephone. Following your booking, you will receive a reservation invoice by email.

100% of the lesson fees must be paid at the time of booking. The booking will not be considered confirmed until receipt of the funds has been received.

The price of lessons does not include; lift passes, ski equipment rental or insurance.

It is customary for clients to pay for the instructor’s lunch on full day private lessons.

Cancellation Policy

In the event of cancelation we have the following policy:

Less than 48 hours notice: we cannot offer a refund.

Less than 7 days notice: a 50% refund will be offered. High season 14 days notice is required for a 50% refund.

Over 7 days notice: A 100% refund will be offered minus an administration fee of 50 chf and any bank charges incurred.

Over 14 days notice is required in high season for a full refund minus an administration fee of 50 chf and any bank charges incurred

Please note that that the cancelation policy is used to protect the instructors – as ski instructors we are all paid for the work we do, and when a lesson is cancelled at short notice it is very difficult (or sometimes impossible) to get replacement work. As such my cancelation policy does not leave the instructor compromised in the event of late cancelation. I thank you for your understanding in this regard.

Events beyond the control of Roddy Willis:

Lessons take place in all weather conditions. Poor weather conditions are not deemed a valid reason for cancellation of a lesson. Lessons can’t be re-booked or refundable due to bad weather.

Roddy Willis cannot be held accountable for a breakdown of the lift system. In the event of a complete breakdown of the lift systems in Verbier, Savoleyres and Bruson, the cost of ski lessons are not refundable. I recommend clients take-out appropriate insurance to cover such events.

Late Arrivals

Clients are requested to be punctual to meet at the previously agreed start time and location. In the event of late arrival to the meeting point, I will wait for up to 30 minutes, if the client has not called the me during the 30 minutes waiting time, then the instructor to leave and the customer is liable for full payment for the lesson. Any delays to the start time of the lesson cannot be refunded or made up in time at the end of the lesson.

Insurance

No insurance is included in the price of the lesson. It is the responsibility of clients to ensure they have taken the appropriate insurance coverage e.g. third party liability insurance, health insurance, accident and rescue insurance (required for off-piste activities).

Liability

I cannot accept any liability for accidents that happen during ski lessons. Clients need to have their own insurance or are recommended to take out accident insurance at the Televerbier ticket office, whilst purchasing their ski pass. The ticket office insurance premium is 5 CHF per day and covers; refund of lift pass, ski lesson costs, equipment rental in case of illness, accident or lift closure.

Off-Piste Lessons

It is the responsibility of clients to ensure they are appropriately equipped to go off-piste skiing i.e. at minimum; a transceiver, shovel and avalanche probe. I can organise the hire of avalanche safety equipment, if notified 24 hours before the lesson. If a client does not have the minimum required safety equipment then they will not be taken ski off-piste. Please ensure you have insurance to ski off-piste.

Data Protection

I only save the necessary data and uses your details only in the context of booking ski lessons and to facilitate order processing. I will also use email addresses supplied at the time of the booking to add to our mailing list to send you newsletters or future promotional offers. If you do not wish to be added to our mailing list please say so at the time of booking and we can remove your details. Your personal details are kept private and treated with confidentiality and we will not disclose any of your details to third parties.

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